At We Think Solutions, we’ve designed a complete training program for people new to freight forwarding and logistics. Whether your team is just starting out or transitioning into the industry, our modules offer real-world, easy-to-understand foundations across airfreight, oceanfreight, road, rail, warehousing, customs, and e-commerce.

Led by seasoned trainers with 100+ years of combined global experience, our program equips participants with the terminology, processes, documentation, and practical insights needed to hit the ground running — and keep growing.

Program Highlights

  • Designed for newcomers and early-career professionals

  • Real-world examples, visuals, and simplified explanations

  • Customisable delivery: in-person, virtual, or blended

  • Certificate of Completion

  • Can be delivered in modular format or as a 5-day intensive

Core Modules

Introduction to Freight Forwarding

  • What is a freight forwarder?

  • The global supply chain explained

  • Key industry terms and stakeholder roles

  • The lifecycle of a shipment

Airfreight Essentials

  • Export & import airfreight process flow

  • Documents: MAWB, HAWB, cargo manifest

  • Chargeable weight & pivot weight explained

  • Airlines, GSAs, ULDs, and handling agents

  • Airfreight pricing structures and risk factors

Oceanfreight Essentials

  • FCL vs. LCL: container types and usage

  • Shipping line roles and port operations

  • Key documents: B/L, manifest, packing list

  • Incoterms (focus on ocean-relevant terms)

  • Port charges, demurrage, and detention

Road & Rail Freight Basics

  • Domestic and cross-border road movements

  • Equipment types: trailers, tautliners, flatbeds

  • Rail freight corridors and intermodal connections

  • CMR, delivery notes, and regional regulations

  • Cost and transit time considerations

Warehousing & Inventory

  • Warehouse types and layout planning

  • Receiving, storage, picking and dispatch

  • Inventory control methods (FIFO, LIFO, JIT)

  • Barcoding, WMS, and automation basics

  • 3PL, bonded warehouses, and value-added services

Customs Clearance Fundamentals

  • Import/export process and regulatory framework

  • HS codes, duties, taxes, and trade agreements

  • Role of a customs broker

  • Documents: commercial invoice, COO, declarations

  • Common errors and compliance risks

E-Commerce Logistics

  • Last-mile, fulfilment, and return logistics

  • Parcel network vs. bulk freight

  • Fulfilment models (B2C, dropship, cross-border)

  • Integrating warehousing, shipping, and digital platforms

  • Meeting customer expectations in e-comm environments

Learning Outcomes

By the end of the program, participants will:

  • Understand the full end-to-end supply chain

  • Use key terms and documents with confidence

  • Recognise how freight modes interact and differ

  • Know the basics of compliance, documentation, and customer service

  • Be ready to contribute meaningfully in any logistics team

Who It’s For

  • New hires in logistics and freight companies

  • Junior team members transitioning into operations

  • Customer service, sales, and documentation staff

  • Warehouse staff moving into freight roles

  • Graduates and interns in supply chain roles

Train your team the right way — from the very beginning.

Let’s build a knowledgeable, confident workforce for your logistics future.